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Toll Free
1-888-SLOTCITY (1-888-756-8248)

International / Local


100 Office Park Drive
Fairfield (Cincinnati) OH 45014

Hours vary by season

Gambler’s Oasis Slot Machine Warranty

Gambler’s Oasis stands behind the products we sell. All upright reel S2000 model slot machines purchased from Gambler’s Oasis for home use include a one-year limited warranty. All video and poker slot machines purchased from Gambler’s Oasis for home use include a one year limited warranty. Details of the warranty are outlined below.


Lifetime technical support is available to all of our customers via telephone or e-mail for as long as you own the slot machine.


Most slot machine components can be easily changed out with our technical help. However any warranty offered by Gambler’s Oasis will become void if repairs are attempted without consulting our technical experts prior to attempting a repair or component replacement. It is imperative to use our 20+ years of technical experience rather than guessing what to do!


Gambler’s Oasis Limited Warranty Excludes the Following:

  • Light Bulbs
  • Fuses
  • Starters
  • Breakage of Glass or Monitor
  • Intentional Abuse or Misuse of Any Game
  • Not Following Proper Start-Up Guidance Included with Each Slot Machine Sold
  • Physical Damage or Abuse to Controls, Monitors, Game Buttons or Any Component
  • Damage Caused by Faulty Electrical Circuits or Electrical Surges or Lightening
  • Damage Caused by Operating the Slot Machine in Extreme Heat (Greater Than 90 degrees) and/or Extreme Cold (Less Than 60 degrees)
  • Damage Caused by Water, Excess Humidity or Any Liquid
  • Damage Caused by Moving, Tipping Over or Dropping Any Slot Machine
  • Damage Caused by Unauthorized Repair or Adding of Any Component
  • Damage Caused by Attempting to Change. Upgrade or Alter Any Slot Machine
  • On-Site Labor or Travel Expenses Related to Warranty Coverage
  • Maintenance and/or Cleaning of Any Slot Machine
  • Dotmation Screen Replacements on Williams Slot Machines After Six Months
  • Damage Caused by Acts of God Including But Not Limited to: Flooding, Tornados, Earthquakes, Hurricanes, Thunder & Lightening, Dust Storms
  • Stuck or Jammed Coin Mechanisms or Bill Validators Caused by Misuse
  • Any Change or Alteration to the Physical Appearance of the Slot Machine Including Damage or Changes to the Cabinet
  • Damage Caused During Shipment of Any Slot Machine (Covered Under Freight Insurance)
  • Non-Home Commercial/Public Use is Excluded from this Limited Warranty


No other warranties expressed or implied, verbal or otherwise or representations from Gambler’s Oasis LLC, its representatives, agents or affiliates constitute a modification to our Limited Warranty unless agreed upon in writing.